Main Mission: Ensure the maintenance, monitoring, and continuous improvement of Value-Added Services (VAS) such as SMSC, USSD, RBT, and VMS, guaranteeing service availability and quality for clients.

Position responsibility in future

· Comprehensive maintenance of VAS systems, including infrastructure (servers, storage, LAN switches, firewalls, OS, databases).

· Resolve technical issues, rectifications, daily monitoring, KPI reporting, and spare part replacements.

· Plan and execute scheduled maintenance tasks, such as DR switchover tests, system health checks, and emergency recovery drills.

· Update and summarize maintenance documents, share specific cases, and draft guides for typical issues.

· Maintain active communication with clients, track issues, produce Root Cause Analysis (RCA) reports, and manage customer satisfaction.

Skills and Requirements:

· Strong familiarity with VAS (SMSC, USSD, RBT, VMS) products, their architecture, service flows, and structure.

· Proven experience in installation, commissioning, integration testing, and maintenance of VAS systems.

· Solid understanding of maintenance methodologies and associated processes.

· Bachelor’s or master’s degree in telecommunications or networking.

· Minimum of 3 years of experience in VAS maintenance or similar fields.

· Proficiency in English and French, with English being the working language at Huawei.